Privacy Policy
Welcome to CraftKanya!
CraftKanya, a Private Company, registered under the Companies Act, 2024, with its registered office situated at , Amritsar, Punjab, 143001, India (referred to as “CraftKanya” or “Company” or “us” or “we” or “our”), operates www.craftkanya.com and its corresponding mobile application (referred to as “Service” or “Website” or “Site” or “App”).
Our Privacy Policy governs your interaction with www.craftkanya.com, outlining how we collect, safeguard, and disclose information resulting from your use of our Service.
We utilize your data to enhance and provide Service. By utilizing our Service, you agree to the collection and usage of information by this policy. Unless otherwise defined in this Privacy Policy, terms used herein have the same meanings as in our Terms and Conditions.
Our Terms and Conditions (“Terms”) govern all use of our Service and, combined with the Privacy Policy, Cookie Policy, Shipping Policy, and Return, Refund & Cancellation Policy, constitute your agreement with us (“Agreement”).
Definitions
- SERVICE: Refers to the craftkanya.com website and its related user mobile application operated by CraftKanya.
- PERSONAL DATA: Data about a living individual that can be used to identify them.
- USAGE DATA: Data collected automatically generated by the use of Service or its infrastructure.
- COOKIES: Small files stored on your device.
- DATA CONTROLLER: Entity determining the purposes and manner of personal data processing.
- DATA PROCESSORS (OR SERVICE PROVIDERS): Individuals or entities processing data on behalf of the Data Controller.
- DATA SUBJECT: Any living individual who is the subject of Personal Data.
- THE USER: Individual using our Service.
Information Collection and Use
Types of Data Collected
Personal Data
When using our Service, we may request certain personally identifiable information to contact or identify you (“Personal Data”). This may include:
- Email address
- First name and last name
- Phone number
- Address, Country, State, Province, ZIP/Postal code, City
- Cookies and Usage Data
- Profile photo
We may use your Personal Data to send newsletters, marketing materials, and other relevant information. You can opt out of these communications by following the unsubscribe link.
Usage Data
We collect information your browser sends whenever you visit our Service or access it through any device (“Usage Data”). This may include:
- Internet Protocol (IP) address
- Browser type
- Pages visited
- Time and date of visit
- Time spent on pages
- Unique device identifiers
- Other diagnostic data
Location Data
We may use and store your location information if you grant us permission. This data enhances and customizes our Service features.
Tracking Cookies Data
We use cookies and similar tracking technologies to monitor activity on our Service and hold certain information.
You can instruct your browser to refuse all cookies or indicate when a cookie is sent. However, some portions of our Service may be inaccessible without cookies.
Other Data
During Service usage, we may collect additional information, including sex, age, date of birth, citizenship, and more.
Your Activities
We gather information about your Service activity, including search terms used.
Interactions and Feedback
We collect data you provide when signing up, sharing feedback, or interacting with us. This may include contact details, profile photos, delivery addresses, etc.
Use of Data
CraftKanya utilizes collected data for various purposes:
- Providing and maintaining our Service
- Notifying you about Service changes
- Enabling participation in interactive features
- Providing customer support
- Improving and analyzing Service usage
- Monitoring Service usage
- Detecting and addressing technical issues
- Fulfilling contractual obligations
- Sending notices about accounts/subscriptions
- Providing news, offers, and information
- Personalizing content and suggestions
- Responding to inquiries and requests
- Complying with legal obligations
- Any other purpose with your consent
Retention of Data
We retain Personal Data only as long as necessary for the purposes outlined in this Privacy Policy. Usage Data is retained for internal analysis purposes, generally for shorter periods.
Storage and Transfer of Data
Your information, including Personal Data, may be transferred to and stored on computers outside your jurisdiction. By providing this data, you consent to its transfer and processing.
CraftKanya ensures appropriate security measures for your data, but absolute security cannot be guaranteed.
Disclosure of Data
We may disclose personal information in various circumstances:
- Law enforcement requests
- Business transactions
- With subsidiaries, affiliates, and contractors
- For purposes disclosed during information collection
- With your consent or to protect rights, property, or safety
Security of Data
While we employ commercially acceptable means to protect your data, absolute security is not guaranteed. We disclaim liability for any data loss beyond our reasonable control.
Your Data Protection Rights Under General Data Protection Regulation (GDPR)
If you’re an EU/EEA resident, you have specific data protection rights:
- Access, update, or delete personal information
- Rectification of inaccurate or incomplete data
- Object to data processing
- Restrict processing of personal information
- Data portability
- Withdraw consent for processing
- File complaints with Data Protection Authorities
- Request personal information deletion or opt-out of selling personal information
Service Providers
Third-party companies assist in Service provision, analytics, and advertising, accessing Personal Data only for specified purposes.
Analytics
Third-party Service Providers monitor and analyze Service usage.
CI/CD Tools
Third-party Service Providers automate Service development processes.
Advertising
Third-party Service Providers display advertisements based on Service usage, using cookies for remarketing.
Payments
For paid products/services, third-party payment processors handle payment information per their Privacy Policy.
Links to Other Sites
Our Service may contain links to third-party sites, whose privacy policies and terms we advise reviewing.
Legal Requests
We may access, preserve, and share information in response to legal requests or to protect against fraud or abuse.
Children’s Privacy
Our Service is not intended for children under 13. We do not knowingly collect personal information from children, and if identified, we remove it.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Notifications will be sent before changes take effect.
Governing Law and Dispute Resolution
Disputes are governed by the Terms of Use provisions.
Grievance Redressal
For grievances, contact our Grievance Officer at the provided details.
Welcoming Suggestions
We value your feedback; please contact us with any comments or suggestions.
You can request access to your Personal Data by emailing us at customer@craftkanya.com. We'll respond promptly to such requests.
Yes, you can opt out of receiving marketing communications by following the unsubscribe link in the emails sent to you or by contacting us directly.
CraftKanya may share your Personal Data with third-party service providers as outlined in our Privacy Policy. We ensure these providers handle your data securely.
We employ industry-standard security measures to protect your data, but absolute security cannot be guaranteed. We continuously monitor and update our security protocols to mitigate risks.
We retain your Personal Data only for as long as necessary to fulfill the purposes outlined in our Privacy Policy, unless a longer retention period is required by law.
Yes, you can request the deletion of your Personal Data from our records. Please contact our Grievance Officer for assistance with this request.
Yes, CraftKanya uses cookies and similar tracking technologies to enhance your browsing experience and personalize content.
CraftKanya ensures that adequate security measures are in place for data transfers to countries outside your jurisdiction, as outlined in our Privacy Policy.
Yes, you can file a complaint about CraftKanya's data handling practices by contacting your local Data Protection Authority or our Grievance Officer.
CraftKanya updates its Privacy Policy periodically to reflect changes in data handling practices and regulatory requirements. We notify users of these updates via email and/or a notice on our website.
